Information for Tenants - 2nd Bulletin
Further to our bulletin of 18th March 2020 we are updating you in light of recent developments both on and off Island.
Our priority is still to protect you and our staff whilst maintaining essential services as long as we are able to.
Whilst we can help you, there are things you can do to assist us, in order that you minimise the risk of infection and spread of COVID-19 virus.
Making your rent payments
The public counter is closed, and it is likely that cash payments cease as cash increases your risk of exposure. We would therefore urge payment by Direct Debit. You can request a direct debit mandate form from the Housing team who will support you through this process if needed.
Telephone and online payments are accepted. Telephone 675564, or through the Commissioners website: www.onchan.org.im/pay-online
As with our previous advice, if you find yourself experiencing difficulties in paying your rent, please do contact us on 675564 or via email to email@example.com where a member of our customer services team will work through the options available to you.
Maintaining Key Services
This is our absolute priority and you can help us to help you.
Within properties, we are prioritising essential work only; such as loss of power, water or heating. If your issue is of a more routine nature please consider whether it is really required in the present climate.
In order to minimise the risk of exposure, please cooperate fully with our customer services and maintenance teams. This will include answering questions regarding the present household circumstance, adhering to mutually agreed prior appointments and practicing social distancing.
Reduced housing services will be operating with immediate effect and as a result processing times may be longer than usual for application forms and other routine administrative tasks.
We will however continue as long as we are able to support our contractors and suppliers undertaking work in outside spaces and empty properties. This will be with all due precaution and following latest public health guidance, which is available here: https://www.gov.im/categories/health-and-wellbeing/coronavirus-covid-19/