Coronavirus (Covid-19) - Information for Tenants - 6th January 2021
Further to the Chief Minister’s announcement of 5th January 2021, we are updating you in light of recent developments both on and off Island.
We have taken steps to ensure that the majority of our workforce will be working from home, which may cause slight delay to response times for general requests and administrative processes.
Whilst we can help you, there are things you can do to assist us, in order that you minimise the risk of infection and spread of COVID-19 virus.
You can still contact the teams in the usual way and on the numbers below:
Finance, Housing and Administration:
9.00 a.m. – 4.45 p.m.
Out of hours essential maintenance repairs
(see below for details)
After 5.00 p.m. until 9.00 a.m. each weekday and 24 hours over weekends./bank holidays
Please note that during busy periods you may find the telephone line busy until an officer is available to take your call, your patience in this matter is greatly appreciated. The officer
who initially takes your call may need to refer your query to other officers working remotely, you may be provided with an alternate number to call or we can arrange for a colleague to
call you back.
Our counter services will be closed until further notice.
Making your rent payments
Your rent is required to be paid weekly as per your tenancy agreement, there has been no change to this arrangement because of lockdown. If Covid related issues have affected your ability to pay rent then please contact us on 646192 as a matter of urgency to discuss this with a member of the team. Alternatively, you can email firstname.lastname@example.org
In response to the coronavirus outbreak, people who receive benefits at the post office using a MiCard can now be paid directly into their bank account instead. For further details, please visit the Social Security website or call Social Security on 685656.
The public counter is closed, and it is likely that cash payments cease as cash increases your risk of exposure. We also encourage tenants to pay their rent by Direct Debit, you can request a direct debit mandate form from the Finance Team.
Telephone and online payments are accepted. Telephone 675564, or through the Commissioners website: www.onchan.org.im/pay-online
As with our previous advice, if you find yourself experiencing difficulties in paying your rent, please do contact us on 675564 or via email to email@example.com where a member of our customer services team will work through the options available to you.
Essential Maintenance and Repairs
As per the last lockdown in 2020, we are prioritising essential repairs and maintenance
work only. This includes but is not restricted to:
· Loss of electricity
· No heating or hot water
· Burst pipe(s) leading to flooding of your property
· Toilets or drainage failing
· Rainwater ingress causing flooding of your property
· Boiler Servicing
If you are unsure about whether your request is an emergency, please call 624967 and our maintenance team will assess the priority of the work.
If arrangements are made to carry out any works in your home, in order to minimise the risk of spreading coronavirus, please cooperate fully with our customer services and maintenance teams. This will include answering questions regarding your present household circumstance and practicing safe distancing within your home whilst maintenance works are carried out.
Reduced housing administration services are now in operation and as a result processing times may be a little longer than usual for application forms and other routine tasks. We will
not be carrying out housing visits or inspections during lockdown.
We will continue to work with all necessary precautions following the latest public health guidance, which is available here Covid 19Back to public notices