Corona Virus (Covid 19) - Information For Tenants
Further to our bulletin of 30th March 2020 we are updating you in light of recent developments and guidance from Isle of Man Government.
Our priority is still to protect you and our staff whilst maintaining essential services. The majority of our workforce are working from home in order to reduce the risk of Covid-19. Please note we are still available to our customers. It may be necessary for the person who takes your call to take your number and refer your query to a colleague who will then call you back.
Tenants are reminded that any instance of infectious or contagious disease should be reported to the Commissioners, this is a requirement under the tenancy agreement and under the circumstances will enable the Authority to provide support when possible. Contact the Housing Manager, Telephone: 646192
Paying your rent
As with our previous advice, if you find yourself experiencing difficulties in paying your rent, please do contact us on 675564 or via email to firstname.lastname@example.org where a member of our customer services team will work through the options available to you
In response to the coronavirus outbreak, people who receive benefits at the post office using a MiCard can now be paid directly into their bank account instead. For further details, please visit the Social Security webpage https://www.gov.im/news/2020/mar/25/option-for-benefits-and-pensions-to-be-paid-direct-to-bank-accounts/ or call Social Security on Telephone 685656.
We also encourage tenants to pay their rent by Direct Debit, you can request a direct debit mandate form from the Finance Team Telephone 675564, and we will support you through this process if needed.
Telephone and online payments are accepted. Telephone 675564, or through the Commissioners website: www.onchan.org.im/pay-online
Housing – Repairs and Maintenance
As previously advised, we are prioritising essential work only within properties. This includes but is not restricted to:
· Loss of electricity
· No heating or hot water
· Burst pipe(s) leading to flooding of your property
· Toilets or drainage failing
· Rain water ingress causing flooding of your property
If you are unsure about whether your request is an emergency, please call 624967 and our maintenance team will assess the priority of the work.
If arrangements are made to carry out any works in your property, in order to minimise the risk of spreading coronavirus, please cooperate fully with our maintenance teams. This will include answering questions regarding your present household circumstance and adhering to mutually agreed prior appointments along with practicing safe distancing within your home whilst maintenance works are carried out.
Gas Safety Checks
As landlords have a legal duty to repair and maintain gas pipework, flues and appliances gas safety checks should be continued until the government changes their guidance. Where possible we are working to bring forward these checks but appreciate that this may be difficult at this time due to access. Should you receive a letter regarding boiler servicing please contact us to arrange a service or make alternative arrangements as soon as possible.
We will continue to work with all necessary precautions following the latest public health guidance, which is available here https://covid19.gov.im/