Introduction:-
The Commissioners and Officers of Onchan District Commissioners aim to meet the needs and requirements of the people of Onchan. If you remain dissatisfied with any part of the services we provide please follow our complaints procedure.
First Stage
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Please contact the following:- |
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Building Control, Flat Regulations, byelaws and enforcements, refuse and street cleaning, parks and open spaces, street lighting, public conveniences, and maintenance issues (including Housing and commercial properties)
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Surveyors Department Telephone: 624967 E-Mail: surveyors@onchan.org.im |
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Housing issues |
Housing Department Telephone: 675564 (option 3) E-Mail: housing@onchan.org.im |
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Rents, rates, payments, and Hub bookings |
Finance Department Telephone: 675564 (option 4) E-Mail: finance@onchan.org.im |
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Library |
Library Team Telephone: 621228 E-Mail: onchan.library@onchan.org.im |
They will address your complaint and provide you with a full written answer within 10 working days.
Second Stage
Should you still remain dissatisfied please contact either of the following Heads of Department:-
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Building Control, Flat Regulations, byelaws and enforcements, refuse and street cleaning, parks and open spaces, street lighting, public conveniences, and maintenance issues (including Housing and commercial properties) |
District Surveyor - Ryan Forgie Telephone: 624967 E-Mail: ryanforgie@onchan.org.im |
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Housing issues |
Deputy Clerk - TBC Telephone: 675564 (option 5) E-Mail: admin@onchan.org.im |
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Rents, rates, payments, and Hub bookings |
Chief Finance Officer - Stephanie Johnson Telephone: 675564 (option 4) E-Mail: stephaniejohnson@onchan.org.im |
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Library |
Deputy Clerk - TBC Telephone: 675564 (option 5) E-Mail: admin@onchan.org.im |
They will address your concerns and respond to you within 10 working days.
Third Stage
If you remain dissatisfied following the response received from the Department Head, please contact the Chief Executive/Clerk of the Authority, Ross Phillips in writing within 10 working days from receiving your reply of the 2nd stage.
The Chief Executive/Clerk will look into the matter on your behalf and liaise with the necessary departments.
Tynwald Commissioner for Administration Act 2011 ("the Act")
In accordance with the Act if you still remain dissatisfied with the complaint response you can contact the Tynwald Commissioner for Administration within 6 months of the final decision at the following contact details:-
Tynwald Commissioner for Administration
Office of the Clerk of Tynwald
Legislative Buildings
Finch Road
Douglas
Isle of Man, IM1 3PW
E-Mail: ombudsman@parliament.org.im