Complaints and Feedback Procedure :
Introduction:-
The Commissioners and Officers of Onchan District Commissioners, aim to meet the needs and requirements of the people of Onchan. We may not get everything right the first time and if you remain discontented with any part of the services we deliver to you please follow our complaints procedure.
First Stage
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Please contact the following:- |
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Property Maintenance issues (including Planning/Bye-Laws and refuse)
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Property Maintenance Manager Telephone: 624967 E-Mail: surveyors@onchan.org.im |
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Housing issues |
Housing Manager Telephone: 675564 E-Mail: admin@onchan.org.im |
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Rents/Rates/Arrears |
Assistant Finance Manager Telephone: 675564 E-Mail: finance@onchan.org.im |
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Library |
Head Librarian Telephone: 621228 E-Mail: onchan.library@onchan.org.im |
They will address your complaint and provide you with a full written answer within 10 working days.
Second Stage
Following the informal response and should you remain dissatisfied please contact either of the following Department Heads:-
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Maintenance/Housing/Planning/ Byelaws/Refuse |
District Surveyor Telephone: 693654 E-Mail: rossphillips@onchan.org.im |
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Rents/Rates/Arrears |
Finance Manager Telephone: 646196 E-Mail: stephaniejohnson@onchan.org.im |
They will address your concerns and respond to you within 10 working days.
Third Stage
If you remain dissatisfied following the response received from the Department Head, please contact the Chief Executive/Clerk of the Authority in writing and within 10 working days from receiving your reply of the 2nd stage.
The Chief Executive/Clerk will look into the matter on your behalf and liaise with the necessary departments internally or wider a field ie the Department of Infrastructure.
Your Local Commissioner
Your elected Commissioners are available to assist/represent you in any matter, where you require assistance to resolve your complaint.
Your elected Commissioners hold Public Surgeries on the first Saturday of the month between 11:00 am and 1:00 pm at the Hub, School Road, Onchan and also at Heywood Court and Springfield Court (alternate months) on the 1st Tuesday of the month between 2:30 pm and 3:30 pm. No appointments are required, and details can be found on our website, facebook page and public notice boards around the District.
You can also contact your local Commissioners to arrange a private appointment to see them. Their contact details can be found on our website or from Onchan District Commissioners Office.
Tynwald Commissioner for Administration:-
If you still remain dissatisfied you can contact the Tynwald Commissioners for Administration at the following contact details:-
Office of the Clerk of Tynwald
Legislative Buildings
Finch Road
Douglas
Isle of Man, IM1 3PW
E-Mail: ombudsman@parliament.org.im
Tynwald Commissioner for Administration:-
If you still remain dissatisfied you can contact the Tynwald Commissioners for Administration at the following contact details:-
Office of the Clerk of Tynwald
Legislative Buildings
Finch Road
Douglas
Isle of Man, IM1 3PW
E-Mail: ombudsman@parliament.org.im